Star City 12Volt Terms and Conditions
Star City 12Volt reserves the right to deny service for any reason. This may be due to product, vehicle, scheduling, or other factors.
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Warranties and Repair:
Product warranties are honored though the manufacturer specified date, and will not be extended by any period. Any product not purchased through Star City 12Volt or one of its certified suppliers will not be warrantied. Parts or equipment supplied by a customer will not hold any warranty, and if any issues arise, the customer is responsible for labor and replacement part cost. Labor and workmanship warranties are valid for the entire ownership of your vehicle. You will be provided with a receipt that will be required for warranty service. Product failure that causes damage to any installation or vehicle system is not covered under this workmanship warranty and would need to be directed to the manufacturer of the product. Labor that needs to be performed to repair a defective product outside of the warranty period will be charged to the customer on an hourly basis in 15 minute intervals. Warranty claims will be monitored and investigated by Star City 12Volt before any repairs are made.
If an installation results in a vehicle issue, the vehicle should first be returned to Star City 12Volt to diagnose and repair the issue. If the vehicle issue is not related to the installation, the customer will be responsible for finding the appropriate shop to diagnose and repair the issue, and will be charged diagnostic labor hourly on a 15 minute basis. If an installation is responsible (or believed to be responsible) for a vehicle issue, and the customer chooses to use another business or person to repair this issue without first contacting Star City 12Volt, the customer will not be eligible for any form of reimbursement or refund. Any assistance provided by Star City 12Volt is solely at the discretion of Star City 12Volt and does not show fault for the issue at hand. If you have issues with your vehicle after installation, contact Star City 12Volt FIRST so we can properly diagnose your issue. Many dealers and repair facilities may not have the equipment or knowledge to diagnose or repair a complicated and professionally installed electronic system. Installations will have a tamper seal that will be broken if removed or tampered with. Any warranty is void if this seal is broken for any reason.
Used Equipment:
Star City 12Volt will install used equipment at their own discretion. If this product is installed and results in lack of performance, vehicle issues, or product failure, this will not be covered by Star City 12Volt and labor will still be assessed.
Mobile Video:
The use of mobile video while operating a vehicle may be dangerous and could result in personal injury, death, or property damage. Star City 12 Volt is not responsible for these risks.
Infant/Child Seats:
Star City 12Volt does not install or reinstall infant/child seats removed or unsecured during installation. Please make sure you reinstall and properly secure per the manufacturer's instructions prior to use.
Lighting Products:
Lighting products are for off-road use and show use only. Star City 12Volt is not responsible for DOT or local regulations or enforcement against aftermarket lighting.
Return Policy:
We hope you love your new product and installation. In the event you are unhappy with your purchase, please contact Star City 12Volt. Returns are accessed inside 14 days from the original installation date, and can be granted or denied by Star City 12Volt for any reason. There is no return on labor charged for custom installations, or for products provided by the customer.
Appointments and Bookings:
Appointment bookings with Star City 12Volt (Hereafter referred to as SC12V) are at the discretion of SC12V employees based on availability, installation time, vehicle type, product quality, and more. Depending on the type of service desired, an appointment may or may not be scheduled for your service. If an appointment is booked, you will be notified of that appointment at the time of booking.
DEPOSITS: UPDATED 12/08/2025- Deposit are not longer refundable. Due to individuals taking advantage of the deposit system, deposits are no longer refundable. If you pay a deposit to hold your appointment or order parts, and you cancel your appointment with more than 48 business hours notice, you'll have that deposit as a credit on your account for future purchases. If you cancel your appointment with less than 48 business hours notice, you lose $100 of that deposit as a no-show fee, and the remainder is applied as a credit on your account. If you had us order parts on your behalf, you will be responsible for the full cost of these parts, without installation labor, whether you decide to reschedule your appointment or not. These are the parts you agreed to purchasing when you were provided with a quote from SC12V. All deposits are essentially a store credit, and again, there will be NO refunds on deposits paid. NOTE: If you have a large 9+ hour appointment, particularly one that is scheduled across multiple days, and you reschedule and cancel last minute, the fee may be much higher.
TARDINESS: At SC12V, we understand things happen and you may not be able to arrive or arrive on time for your appointment. If you are more than 15 minutes late for your scheduled appointment, you may be asked to reschedule so we are able to keep our commitments to customers after you that arrive on time. You may or may not be asked to reschedule to the next available opening on the schedule. .
CANCELLATION OR RESCHEDULE WITH MORE THAN 48 BUSINESS HOURS NOTICE: If you cancel your appointment with more than 48 business hours notice from the scheduled appointment start time, your deposit will remain as a credit on your account with SC12V. There are no refunds on deposits. If you had us order parts on your behalf, you will be responsible for the full cost of these parts, without installation labor, whether you decide to reschedule your appointment or not. These are the parts you agreed to purchasing when you were provided with a quote from SC12V.
CANCELLATION OR RESCHEDULE WITH LESS THAN 48 BUSINESS HOURS NOTICE: If you cancel your appointment with less than 48 business hours notice from the scheduled appointment start time, you will forfeit $100 of your appointment hold deposit. If you do not show up at all for your appointment (Within 30 minutes of the start time of your appointment is considered a complete no-show), you will forfeit your appointment hold deposit of $100. If you had us order parts on your behalf, you will be responsible for the full cost of these parts, without installation labor, whether you decide to reschedule your appointment or not. These are the parts you agreed to purchasing when you were provided with a quote from SC12V. If you did not pay a deposit for an appointment and you no-show, you will not be allowed to book a new appointment until you have paid both the no-show fee and a deposit for your 2nd appointment. If you continue to miss appointments we may deny your request for an appointment and refer you elsewhere.
WHY: At SC12V, just like many other businesses, we provide a service. We operate on a schedule, carving out time for each customer to meet their needs and wants and to provide the best service possible within that allotted time. If we book you for a 4 hour appointment, and you decide to cancel with short notice, we are now idle for 4 hours and likely do not have the time to fit another customer into your appointment slot. We are still paying the cost to be open and available for you, and now you've not arrived. If you are 20 minutes late for your 10AM appointment, and we have you booked for 1 hour, we are now running 20 minutes behind starting on the 11AM appointment after you, which is not only unfair to SC12V, but to the customer behind you in line as well. Our time as a business is no more valuable than yours as an individual, but your time as an individual is not any more important than ours as a business whole and individuals ourselves. Everyone is on a level playing field, and should be respected equally.